Know what happened at every visit. Act before it's too late.
Edge captures feedback after every visit and alerts your team the moment something goes wrong, so you can make it right before the customer is gone.
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A bad review or a lost customer is often the only signal something went wrong.
Some unhappy customers leave a one-star review. Others simply never come back. By the time you find out something went wrong, the opportunity to make it right may already be gone.
Everything you need to hear from customers and win them back
Capture feedback after every visit, act on it quickly, and learn from it across every location.
Jordan gets a quick check-in text
The location manager gets an alert
A real conversation, by text
Jordan comes back
Feedback tied to the real service moment.
Every response comes with the details from your POS, so you know exactly who, what, and where without digging.
Traditional NPS stops at the score. Edge closes the loop.
Typical NPS tells you how a customer felt.
Edge shows you what happened, who was involved, how your team responded, and whether they came back.
What happens when you know sooner.
Unhappy customers recovered
Revenue protected
Customer conversations captured
Why industry leaders choose us.
The results speak for themselves: stronger loyalty, authentic reviews, engaged employees, increased revenue, and lasting growth.
FAQs
Everything you need to know about customer feedback & recovery with Edge.
Edge connects to your POS or scheduling system to identify customer visits. A timely and automated SMS or email goes out while the experience is still fresh.
Feedback is captured in real time. When a customer reports a negative experience, Edge can alert your team so they can respond while the experience is still fresh.
Edge surfaces negative feedback and gives your team the context and tools to follow up directly with the customer through SMS Chat, resolve the issue, and track customers successfully recovered.
Yes. Edge gives multi-location brands centralized visibility into customer feedback and recovery while allowing the appropriate teams to respond and take action.
Yes. Feedback can be connected to the specific employee who served the customer. Recognize excellence and coach the rest.