Feedback becomes growth.
Edge analyzes customer feedback at scale to show you what customers love, what needs attention, and which employees and locations are driving the experiences behind it.
You can’t improve what you can’t see.
You can’t personally observe every service, interaction, or employee across every location. Edge gives you visibility into the moments you miss, so you can see what customers are experiencing even when you’re not there.
See what's happening across your locations and why.
Capture
Bring feedback, reviews, recovery conversations, and employee recognition together in one view.
Analyze
Use AI to uncover sentiment, recurring themes, standout experiences, and emerging issues.
Identify
See what’s changing across locations, teams, and time before isolated moments become bigger trends.
Act
Know what’s working, what needs attention, and where you can make the biggest impact.
Everything you need to see the full picture.
Three ways Edge turns customer feedback into decisions you can act on across every location.
Business Insights
Surface recurring themes, emerging issues, standout experiences, and opportunities across thousands of customer conversations.
Employee Insights
Connect changes in customer sentiment to the employees and teams behind the experience.
Location Benchmarking
Compare performance across locations to uncover top performers, spot gaps, and understand what your best teams are doing differently.
Stop digging. Start knowing.
Your customers are already telling you what’s working and what isn’t.
Edge surfaces what matters so you can act quickly, without having to be everywhere at once.
See the patterns others miss.
Customer locations
Customer conversations
Authentic reviews generated
Employees recognized
Why industry leaders choose us.
The results speak for themselves: stronger loyalty, authentic reviews, engaged employees, increased revenue, and lasting growth.
FAQs
Answers for operators who need clarity, not more dashboards
What is customer feedback analytics?
Customer feedback analytics turns customer conversations and feedback into insights about sentiment, trends, recurring issues, and performance. Edge analyzes this feedback across locations so multi-location brands can understand what is happening across their business and where to act.
How do AI insights work?
Edge analyzes customer feedback to identify recurring themes, sentiment, emerging issues, and standout experiences. Instead of manually reading thousands of conversations, teams can quickly see the patterns that deserve attention.
Can I benchmark locations against each other?
Yes. Edge lets you benchmark locations against one another to identify top performers, uncover gaps, and understand what your strongest locations are doing differently.
Does Edge track employee performance?
Edge connects customer feedback and recognition to the employees behind each experience, helping you understand who is consistently making a positive impact and where coaching opportunities exist.
What reporting is available for multi-location brands?
Edge provides centralized visibility across locations so leaders can monitor trends, compare performance, and drill into individual locations without piecing together separate reports.