Automate great visits into authentic online reviews.
Edge sends every customer a timely review request after their visit, helping every location earn more authentic reviews without relying on your team to ask.
Your best visits are going unshared.
Happy customers don’t always think to leave a review. Without the right ask at the right time, great service goes unshared and potential reviews are left on the table.
Turn more customer visits into authentic reviews.
Edge connects post-visit feedback to review generation, helping you earn more authentic reviews while giving your team one place to manage, respond to, and understand them.
Review Generation
Automated review requests turn post-visit feedback into timely opportunities for customers to share their experience online.
Online Reviews
View ratings, review volume, individual reviews, and response activity across every location.
AI Smart Reply
AI Smart Reply creates on-brand responses your team can review, edit, approve, and post directly from Edge.
AI Insights
Track review growth, trends, categories, and location performance to understand what customers are saying.
Other platforms stop at the review. Edge keeps the good going.
Traditional review platforms are built to collect and manage reviews.
Edge goes further by connecting positive feedback to the people behind it. That means more recognition for great work, more of what customers love, and more opportunities to grow.
Great experiences don’t speak for themselves. Your customers do.
Customer conversations captured
Authentic reviews generated
Unhappy customers recovered
Revenue protected
Edge respects the review.
Playing by the rules doesn't mean playing it safe. Edge keeps reviews authentic and customer autonomy intact, turns genuine praise into employee recognition, and gives teams plenty of other ways to win.
Customers stay in control.
Customers are always free to leave a review, positive or negative, whenever they choose. No review gating. Their timing, their experience, their words.
Recognition happens naturally.
No prompting customers to mention employees. When someone organically chooses to recognize great service, Edge connects that praise to the person behind it.
Rewards beyond reviews.
Recognize and reward employees through competitions, achievements, and great customer experiences, never for soliciting positive reviews.
Loved on Google and G2.
What operators say about Edge, in their own words.
“Vivian was so helpful! The entire company is fantastic. In just 2 short weeks, my company has gone from a 3.8 star rating up to a 4.5!”
“Edge has been a great tool for our company in addressing issues that may come up with a client's service. It has been fantastic in boosting our ratings on Google and giving our service providers opportunities to earn extra money.”
“We use Edge for our business and we love it!! Our google reviews have doubled since using Edge! If you have any support questions, they respond within minutes. Highly recommend!”
“I love being able to see reviews in real time rather than having to go to google and look up everything!”
“Edge has increased our Google Business reviews dramatically and has enriched my employees some as well. It's a great software.”
“Edge-EyeRate has worked amazingly well for our studios! We've grown our reviews and it's been great not only for the studios, but for our teachers as well!!! Highly recommend!!”
Why industry leaders choose us.
Multi-location brands use Edge to hear from every customer, keep more of them, and grow.
Questions, answered.
Answers for buyers evaluating online review management software for multi-location brands.
Edge connects to your existing systems and captures feedback after a customer visit. From there, Edge can automatically send timely review requests, helping you earn more authentic reviews without relying on your team to remember to ask.
Every customer gets a review link after their visit. Edge also captures post-visit feedback, so if someone had a bad experience, your team gets the chance to help and make it right. The customer always decides whether to leave a review.
Yes. Edge makes it easy for customers to leave a review on your Google Business Profile directly from the post-visit journey.
Yes. AI Smart Reply generates on-brand responses that your team can review, edit, approve, and post directly from Edge.
Edge gives you centralized visibility into ratings, review volume, individual reviews, responses, trends, and location-level performance across your brand.