Every location.
One platform for what happens next.
Edge is the Post-Visit Growth Platform for multi-location service brands, connecting customer feedback, recovery, authentic reviews, employee recognition, and actionable insights in one platform.
Integrations
Connect Edge to the POS and scheduling systems you already use, so every visit can automatically flow into the right post-visit journey.
Customer Feedback & Recovery
Capture feedback while the visit is still fresh, surface unhappy customers, and give your team the opportunity to make things right.
Online Reviews
Turn customer feedback into authentic online reviews, manage reviews across locations, and respond faster with AI-assisted replies.
Employee Recognition & Rewards
Connect customer feedback and business results to employees, then recognize great work, reward impact, and motivate teams with contests.
Know what happened after every visit. Act while there’s still time.
Edge automatically connects to your existing systems and reaches customers at the right moment, giving you real-time visibility into what happened, who made an impact, and which customers need attention before they're gone.
Customer conversations
Customers recovered
Capture every visit.
Connect Edge to your POS or scheduling system to automatically identify customer visits and trigger post-visit outreach.
Hear from customers in real time.
SMS Feedback captures what customers have to say while the visit is still fresh, giving your team an immediate signal into what happened.
Recover unhappy customers.
Alerts and SMS Chat surface negative feedback so your team can follow up, make things right, and track customers successfully recovered.
Turn feedback into authentic reviews.
Help more customers share their feedback online, then manage and respond to reviews across every location from one place.
Authentic reviews generated
Review growth with Edge
Online Reviews
Generate more authentic reviews and manage ratings, reviews, and performance across every location.
AI Smart Reply
Respond faster with AI-generated, on-brand replies your team can review, edit, approve, and post.
Make great work visible and drive it forward.
Connect customer feedback and business results to the employees behind them, then use recognition, rewards, and contests to reinforce the work that drives growth.
Employees recognized
Employee Recognition & Rewards
Connect customer praise and business results to employees, recognize their impact, and reward the work you want to reinforce.
Scoreboard Competitions
Build contests around the goals that matter to your business and use live scoreboards to keep teams motivated and progress visible.
Employee Mobile App
Give employees real-time visibility into the recognition they’ve earned, rewards they’ve received, and progress they’re making.
Understand every visit, even when you’re not in the room.
Edge turns customer feedback, employee impact, and location performance into actionable insights, helping you see what’s working, what needs attention, and what’s driving results across every location.
Locations benchmarked
Employee mentions analyzed
Business Insights
See what’s going well, where there’s room to improve, and the themes shaping performance across your business.
Employee Insights
Identify standout employees, strengths, and coaching opportunities based on what customers are actually saying.
Location Performance
Compare results across locations to identify top performers, uncover gaps, and see where attention is needed.
Beauty
Fitness
Wellness
75+ Integrations
The Edge difference.
Most platforms help you measure what happened.
Edge helps you create more of what works.
Why industry leaders choose us.
The results speak for themselves: stronger loyalty, authentic reviews, engaged employees, increased revenue, and lasting growth.
Questions, answered.
What does Edge connect to?
Edge connects to the POS and scheduling systems you already use, so every visit can automatically trigger post-visit feedback. See Integrations for the full list.
Is Edge one platform or separate tools?
One platform. Feedback and recovery, online reviews, employee recognition and rewards, and insights all work together, so what you learn from one shows up in the others.
How does getting started work?
You start with a conversation about your goals. Then your dedicated Customer Success Manager helps you connect your existing tools and customize Edge to fit your business.
Is Edge built for franchises and multi-location brands?
Yes. Edge is built for multi-location service brands, so you can compare locations, spot gaps, and recognize great work across your whole organization.
Does Edge follow Google's review guidelines?
Edge sends neutral review requests that ask customers about their experience and let them decide what to share. It doesn't gate, incentivize, or script reviews.
Getting started is simple.
Ready.
Start with a conversation. We'll learn about your business, understand your goals, and build a plan tailored to your team.
Set.
With your dedicated Customer Success Manager by your side, connect your existing tools and customize Edge to fit your business.
Edge.
Start creating exceptional customer experiences, recognizing your team, and turning everyday interactions into lasting business growth.