Get More Repeat Customers

Leverage Edge's customer engagement and retention tools to ensure your customers return to your store time and time again. Save unhappy or lost customers and track their future spending with the Edge platform.

Driving Growth with Employee Rewards

5k
Businesses
127k
Employees
5m
Reviews Generated
85m
Customers Helped
$5m
Employee Rewards

Run SMS Campaigns

With 70% of consumers currently subscribed to SMS campaigns, there's never been a better time to take advantage of mobile marketing.

Unveil new sales, set up appointments, offer exclusive birthday gifts, and build consumer relationships with our simple yet powerful SMS campaign feature, your key to customer loyalty.

Respond Quickly to Unhappy Guests

Unhappy customer had a bad experience? Looking to remedy the situation before negative customer feedback gets out? Edge's customer retention strategies can help.

Our chat feature enables you to have direct SMS conversations with customers. Get to the root of the problem. Find the ideal solution. Turn unhappy guests into satisfied customers.

With Edge, you can do more than rectify customer issues. Our customer retention program provides actionable insights into your team's performance. It even lets you assess how quickly conflicts are being resolved when they arise. Take control of your customer retention rate with our platform.

Revenue from Saved Customers

Edge's customer loyalty program offers incredible opportunities to improve ROI. Addressing consumer concerns enhances customer satisfaction, increasing the chance they'll visit your business in the future.

The Edge platform is more than a customer retention platform. It's a long-term solution to help you boost sales, attract consumers, and build long-lasting relationships at every stage of the customer lifecycle.

Our Point of Sale (POS) Integrations

Frequently asked questions

Why is it important to respond quickly to negative customer experiences?
Arrow Icon

It takes 12 positive customer experiences to make up for one negative review. Fail to meet a customer's expectations, and they're likely to spread their frustration via word of mouth. This could lead other current customers to take their business elsewhere. Responding quickly when a customer has a negative experience allows you to defuse the situation before it escalates, improving the chance that your customer will return to your business in the future.

Is there a limit to the number of SMS campaigns I can run with Edge?
Arrow Icon

No, there's no limit to the number of SMS campaigns you can run with Edge. We'll support you to provide personalized experiences to your customer base, push new products, advertise upcoming sales, and more.

How long will it take to see results from Edge's customer relationship platform?
Arrow Icon

You'll see the results of our platform from the moment you message your first unhappy customer. Every piece of negative feedback turned into a positive experience helps you turn frustrated consumers into loyal customers. Within three months, you'll have dozens of people returning to your business that may never have done so without Edge's holistic customer relationship solution.

Get started with Edge

Motivated employees drive business growth, let us show you how.