Edge Integrates with Tekmetric to Serve Multi-location Auto Repair Shops

Edge Team
May 28, 2024
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Modern automotive repair needs - from electric to hybrid vehicles - and a shortage of technician talent require a new growth strategy. Edge is thrilled to partner with Tekmetric to offer auto shop owners the modern experience of employee-driven growth

Edge, today announced a partnership with Tekmetric, a leading cloud-based shop management solution. The new integration unlocks service writers & auto technicians as a growth channel for auto shops, and boosts team motivation with continuous employee rewards & recognition.

"As the automotive repair industry adapts to economic changes and increased customer demands, we are thrilled to partner with Tekmetric to offer auto shops the experience of employee-driven growth." said Raymond Weisberg, CEO & cofounder of Edge. "With Edge, auto shops can now continuously reward and recognize their service writers and technicians for driving business growth and delivering an exceptional auto repair experience.”

Edge enables Tekmetric’s customers to attract new clients and bring back repeat business for ongoing maintenance and repairs. With Edge, auto shops enable continuous employee rewards for generating more online reviews, competing in service contests, swiftly addressing customer feedback & more.

  • Automate Customer Reviews - Get more new customers from Google Search and Maps with employee incentives that drive positive customer reviews. Define review mentions bonus for service writers or technicians and our automated tracking does the rest. 
  • Realtime Team Contests - Fire up friendly competition amongst your service writers to promote products & services. Automated team contests are a breeze to setup and feature live leaderboards. Enable easy employee contest signup and updates with the Edge mobile app.
  • Customer Feedback Resolution - Handle customer feedback discreetly & swiftly with Edge. Enable your management team to get negative customer feedback notifications and resolve them with AI-enhanced review responses.
  • Lost Customer Retention - Save lost business & boost customer loyalty by identifying unhappy customers and resolving their service issues with SMS chat. As an added bonus, determine the ROI of saving customers by tracking their future repairs.
"We are excited to now offer Edge's employee-driven growth to Tekmetric customers, allowing them to enhance their service experience," said John Phelps, Director of Channel Partnerships at Tekmetric. "The combination of Edge and Tekmetric creates an unparalleled experience for auto repair shops, giving employees growth opportunities for delivering an exceptional service experience."

With the Tekmetric and Edge partnership, auto shops can continuously reward their service employees and frontline staff with incentives designed to boost team motivation & operational excellence. 

  • Integrated Employee Rewards - Offer employee incentives for service upsells or online review mentions designed for business growth. Easily setup rewards thresholds and goals with automated reward tracking & distribution via the Edge mobile app.
  • Custom Employee Incentives - Setup flexible rewards preferred by your team like cash or non-cash (gift cards, time-off, preferred shifts, merchandise) incentives. Enjoy Edge’s automated earnings tracking and manage distribution from a single platform.
  • Top Employee Recognition - Recognize & reward your top employees with AI-powered performance insights from online reviews and customer feedback. 
  • Reduce Employee Turnover - Enable rewards that encourage employee loyalty. Identify & reward top technicians with elite rewards. Setup incentives that rewards long-term employees.

With Edge, auto shops bridge a crucial gap between motivating their service team and driving customer growth with continuous employee rewards.

Motivated employees drive business growth, get an Edge demo today.

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